Refund & Return
Our comprehensive policy for handling returns and refunds to ensure customer satisfaction with every purchase.
Refund Policy
Refunds are normally accepted within 30 days from the date of the parcel delivered. Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:
Not received the parcel normally
Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc.
Note: If the following issues occurs: extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we'll try our best to support you, thanks.
Some items missing from my shipment
First, check that you've received all the boxes associated with your order. Then fully empty each box you received, sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing pictures records.
Steps:
- 1Send email to support team for authorization.
- 2We'll check and verify the issues.
- 3Offer solutions to customer case by case.
Return Process
By returning products to Indctl, the Customer certifies that the products were purchased from Indctl and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.
Return Process Overview
Request Authorization
Contact our support team to get return authorization and instructions.
Package Items
Package items in their original condition with all documentation.
Ship Return
Ship the items using a trackable shipping method to our return center.
Required Documentation
- •Original invoice or proof of purchase
- •Return authorization number (RMA)
- •Description of the issue (for defective items)
Non-Returnable Items
- •Items not in their original condition or packaging
- •Custom-ordered or specially manufactured items
- •Items damaged due to improper handling by customer
General Rules
Acceptance Period
Returns are normally accepted within 365 days from the date of the parcel delivered.
Quality Verification
When a customer requests a return due to 'non-original/fake/quality problems', a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.
Customs & Additional Fees
Any charges from customs and other fees should be paid by customers if the return reason is customers' reason, such as buy parts mistakenly, etc.
Shipping Charges
Return Freight charges must be prepaid; we will not accept COD shipments.
Important Note
Each return case will be evaluated individually based on the specific circumstances and product conditions. For any questions regarding our return and refund policies, please don't hesitate to contact our customer support team for clarification.
Contact Us!
We can help!
If you need help, please feel free to contact us.